I would give this place negative 5 stars if there is such an option for bad service and bad attitude. I did my research online and yelp said this place is great. Perhaps other locations are good, but this lawerence location is absolutely horrible.
I got a pair of glasses for almost 1000 dollars, and I had to come here more than 4 times, well, I lost track of how many times I came here. They messed up the shape of my lens, as a result, I had to drive all the way here three other times. It's ok, but they were giving me this "you are stuck with us and you have no other choices" attitude.
I am a happy go lucky person and I cant remember my terrible experience before. What happened today: I was told by their manager if I brought in my frame, it would take them 40 minutes to assemble it. I brought in my frame today and they told me it's going to be 2 hours wait. Fine. I changed my Saturday plans. I waited for 2 hours and 40 minutes and came back to the store, expecting the glasses to be finished, only to be told I need to wait another 10 minutes. They are servicing other new customers and adjusting their frames and arent even working on changing my lens. 20 minutes passed already since I started waiting in the store.
I am Asian. I don't know if this is discrimination or just poor service!
I can't help writing this review while waiting in the store .