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| - A friend and I decided to visit AVA because we had a groupon. We were excited about the food - especially the burritos. We were careful to arrive at 8p because we saw that the groupon was not valid during happy hour (from 6 - 8p).
We arrived and there was no one there to seat us. Most people were drinking but there were three or four tables of people eating food. We wandered in and found a seat at the only table available, which was dirty. Finally, a disaffected server wandered by and inquired: this your glass? Why would we have just one, half-full glass of water between us on a table?
That aside, he offered to take our drink order and we asked what was good. He didn't have anything to suggest; he just said "we can make whatever." We asked for a drink menu and when he brought it back he told us that the kitchen was closed. We were surprised and he said that they'd run out of food. They had only opened two hours ago and they'd already run out of food? He didn't apologize at all - just matter of fact: kitchen's closed.
We were very hungry so we decided to go eat at Plum instead and come back for drinks, which is what we told the server. He had no real response, except to say "ok."
We returned about an hour later to find a surprise cover of $3 each. We weren't happy to have to pay a cover for a place we'd never been to (I'm not a big fan of jazz, anyway), but we paid it anyway. There were no tables available, so we sat at the bar, which was covered in spilled beer (which we cleaned up with the napkins available - no help from the bartender). The bartender was quiet and didn't seem to have much personality -- we asked for a drink menu but there were no cocktails listed (perhaps the menu was missing a page?), so we looked them up on their website ourselves.
My drink was overly sweet and cloying: I suppose I should have expected that from a drink with blue curacao - my mistake. The bartender couldn't remember my friend's order and so she ordered it twice. Her drink was literally the worst martini either of us had ever tasted. He forgot the olives and when he finally brought them after a second request, they arrived on a cocktail napkin.
Fresh food was rolling out of the kitchen at a rapid pace - nearly half of the tables were eating freshly cooked food. No mention of the missing food from earlier and no offer for a menu (not that we would have eaten, but it made me wonder if those with groupons were not offered food for some reason).
To make matters worse, the beer tap sprayed beer backwards every time the bartender pulled a beer, resulting in beer on our faces and clothes.
To sum up? This place is amateur - if I didn't know better, I'd say they'd just opened up a few weeks ago and hadn't gotten into their groove (having enough food in stock to go more than two hours of business without running out of food, having all of their menus consistent, having a clean establishment). But the reality, judging from some of the existing comments, is that they've been open for long enough to know better.
The drinks were over-priced ($10.50 for a martini? Not when you forget the olives and serve it with a lime!), the service is inexplicably bad and downright dismissive, and the food -- as delicious as it may have looked online and at other people's tables -- was mysteriously not available to the likes of us. Add that with a my-excrement-doesn't-stink attitude out of a bar/restaurant that looks to have been designed by my four-year old niece, and you've got yourself an experience to be sure.
We certainly won't be going back to AVA and I recommend you steer clear, too.
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