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  • I was so excited to get laser hair removal. I was evaluated and they said it would work great on my skin/hair type. After spending a fortune at what I thought was the best company around, unfortunately, I was anything, but impressed. It did not work at all and I felt as though I was lied to in order for the sales rep to get my sale. I started out at the Orem location in Utah and moved so I had to transfer to finish in Henderson, NV. Not only did the treatment not work after staying out of the sun for over a year to be able to get my treatments on time, but they "lost" my before picture (which is medical records). I was lied to many times about this by the Orem location saying that it was in a data base system they did not have access to. By law patients should have access to all medical records. They also told me that I needed to travel back from Las Vegas, NV to Orem, UT to get a Re-evaluation done (making it seem that the Henderson location was incompetent at doing their job). Although the staff at the Henderson location were very nice and friendly, I am starting to think the Utah location was right. I went in for a meeting with them about getting a refund. We talked about how disappointed I was in the laser treatment, customer service was told they would take my case to the "next level up." This has been going on since April and it is now almost December. I have called over 7 times weeks apart from each other. Each time I was promised that they would call me back within a few days and not once did they follow through with their promise. I have always had to call back and follow up (talk about bad customer service). It has been 9 months of trying to work this out and still no phone calls back or no solution. It's clear they think that if they avoid me, I'll go away. NOT going to happen. Im almost to the point of getting a lawyer to get this settled once and for all. If you are looking into Laser hair removal I would look ANYWHERE else and save yourself the headache and money.
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