WORSE customer service I have EVER received! I ordered 2 salads, and a pita one of the salads..the bbq chicken was incorrect, there was no corn or black beans in the salad. When I called 5 min after the salad was delivered I was told by Stephanie (the manager on duty, or she said) she said that she could send me another salad or credit me a salad for a later date. Since I have a one hour lunch and only had 20min left I chose the credit. I called today 8/2 to redeem my credit and I was told that there was a $15 minimum.. I decided to ask the girls In the office if anyone wanted to order and they did so I called back and spoke to Stephanie to place the order...she NOW stated that I had a .50 cent CREDIT YESSSS A .50 CENT credit towards my order! HOW DOES THAT make up for the WRONG salad they sent me yesterday? It does not make up for it. she continued to argue with me back and forth and said I did not tell you that, bad attitude the whole way through. I said I wanted to speak with her boss and she said she was the manager on duty. If THIS is the way the MANAGER treats her employees I wonder how everyone else is allowed to treat customers? I am so upset that THIS is the way you guys do business, this is ridiculous . Stephanie obviously needs training in customer service. Yesterday 8/1 was my first time eating there, and I WILL NOT BE BACK! And I will also make sure people in the office here know the terrible service or lack of service is provided there! SHAME ON YOU
****update: minutes after the review was posted, Lisa (The new owner) called me back and let me know she was never made aware of this situation. she made sure to apologize many times and let me know this is NOT how they intend to do business. I appreciate the call and I appreciate the apology...I understand employees do things sometimes that the owners are not aware of, I hope employees get better training and the business grows. Thank you Lisa!