I'm a Starbucks frequent and I never take the time to write reviews but this location has seriously gone downhill. I go everyday in the evening before work and everyday I have waited over 15 minutes or more in the drive through with at most three cars ahead of me. How does that happen? The guy at the window is so rude and last week after placing my order and answering all the questions to exactly how I want it made, he then says to me "can you repeat that" while he was laughing. I don't expect five star service but I do expect some kind of level of basic respect. I'd rather drive down to the one on 99th and camelback and wait in their insanely long line where I still get good customer service and speedy service than deal with them. Disappointed they let such horrible customer service go on for so long.