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  • My experience with Thrifty Car rental service near Charlotte, NC airport was horrific. When I arrived on 8/21/2014, the line was extremely long and there was one man working at the counter in slow motion. I waited approximately 40 min to be helped by the agent. All while enduring above 80 degree temperatures in the location and running after my 2 year old son after a 2 hour flight that landed at 230pm. Once I was helped, I checked to make sure that the agent was aware that I had reserved a car seat for my toddler. The agent said that they don't have many car seats and proceeded to take me to a back room to show me 2 booster seats and a way substandard toddler seat that I wouldn't dare use for my son. This angered me and I requested to speak with a manager who never showed up during the entire ordeal. The agent said he would call Dollar rental car so they can bring another car seat. While waiting for a manager and a suitable car seat, I decided to call Enterprise rental car to reserve what I needed and I demanded that someone take my son and I to Enterprise. I was told that they could take me back to the airport, which was unacceptable. At this point it was 415pm and I had a 90 minute drive ahead of me. Another agent, Chantel clearly saw my frustration and agreed to take me were I needed to go. While in the car, she apologized profusely and asked if I would mind if she took me to Dollar rental car instead of Enterprise. I agreed and she took me there and helped me perfectly. She was professional and courteous. I would just like to say that because of this experience, I will never use Thrifty again. When I returned the car to Dollar, the gas was a slither away from full and they charged me $9 for a gallon of gas! I'm done with Dollar too...
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