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  • I am extremely disappointed with my experience at Sushi J last night. We were seated right away, the bus boy was kind and took our drink orders and after a while our waitress followed. She took the orders of half our table and put her book away, thanked us for our order and I reminded her that I still needed to order. We waited. And we waited. Finally the first of our order came out and we waited some more. It's fine that it came out a little at a time but the wait in between each was very long. I watched as people who arrived after us received full orders while I was still waiting. After 30 minutes of waiting for my last roll to arrive, I wasn't hungry anymore and wanted to cancel the last roll. Everyone around me had finished their dinners and wanted to go. I was just about to tell them nevermind when it arrived, 40 minutes after ordering. We asked what took so long and the waitress, non apologetic, told us they had a lot of take out orders. I took that to mean that all the take out orders were more important than me, who was sitting in their restaurant, waiting. She still wasn't apologetic when she said she would give us 10% off. In fact, at our complaint she seemed irritated, playing more to the idea that my satisfaction was meaningless to her as she had more important customers to tend to. In short, I will not be returning to Sushi J. If their take out orders are so important to them, perhaps they should switch to a take out only restaurant. Maybe then, in house customers won't be such an inconvenience to them.
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