UPDATE: Bill, the owner, stepped up and intervened. He was proactive on finding a resolution to my complaint. I will say things moved along satisfactorily thereafter. He went above and beyond to satisfy us, and now our grill areas are beyond what we expected. I thank, Bill for his responsiveness, and we both gained an understanding of the challenges of small businesses and Bill ensured that any miscommunications were corrected. I am more than satisified with the outcome.