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| - Let me start out by saying this is not a review of Zoe's as a whole or even their food (which I enjoy). This is a review of this particular location and their service. I came in last Sunday at 5:30 PM. At first, I legitimately thought they were closed because there was not a single car in their parking lot. I thought, "Are they closed on Sundays?". I walked in and realized they are indeed open on Sundays, it just happened to be there was not a single customer in there. I ordered a piadini and steak roll ups and sat down. A gentleman came in 5 minutes later and picked up an online order. He had issues with the order so they were busy fixing it. As he left, one of the employees came up to me and informed me they were out of the mayo they use on the piadini's. I could either have it without or wait for them to whip it up. After saying it would only be a few extra minutes, I decided to wait for the mayo. At this point, atleast 10 minutes had passed and I thought, "Great, if they are telling me now that they don't have mayo, they haven't even started my order". So, there I sat, still the only one there. After waiting a total of 15 minutes, a couple came in and ordered to go and sat down. Time passed on and eventually the woman looked at me and asked how long I had been waiting. Being on my phone and distracted, I hadn't realized that at that point, it was 30 minutes.... 30 MINUTES!!! And still nothing. I told her that and her eyes widened (for them, the wait was 15 minutes). The guy went up to check their order and he was promised it would be only a couple of minutes. Sure enough, a couple minutes later, an employee comes up with a bag with two boxes. I thought FINALLY! But no, it was the other people's food. They got their food, gave me a shocked look, kind of chuckled in a holy-cow kind of way and wished me good luck. Then, an employee comes up and asks me if I would like a cookie or cake or anything for waiting. At this point, waiting a total of 35 minutes and again being alone, I said no and that I just wanted my food. I asked how long it would be and the employee said they had no idea..... So 5 minutes later, 40 minutes after ordering, I went up to cancel my order. The employee at the front said sure and grabbed a manager to do the refund. This kind of upset me even more because if my food had been close to being done, wouldn't the employee say, "Oh no no, your food is right there, it's almost done" or something like that? Or perhaps, in an attempt to make me happy, say, If you don't mind waiting, we can refund your money but you can still have the food? Instead of me just cancelling and them throwing whatever food they had made away? So this made me believe that they hadn't even started my order still! To top it off, the manager came around and tried to joke about the situation, saying it wasn't their finest hour and a few other "funny" things to try and diffuse the situation. I didn't say anything and left. I sat in restaurant, mostly by myself with no one there, and waited 40 whole minutes for food that probably would have taken another 20. And I never even got my food so it was like I just decided to go sit in their restaurant and waste 40 minutes of my life. Oh and to add on top of everything, every time an employee came in and out of the kitchen, when I would look in, it was absolutely filthy. The floors were gray with dirt and filth and it just looked utterly disgusting. Probably a good thing I didn't get my food as I see a couple of reviews said they got food poisoning and others found flies in their food. Absolutely unreal. Look, I like Zoe's, I go to their downtown location quite often and honestly, I probably will again, but I will NEVER go back to their North Scottsdale location ever again.
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