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http://www.openvoc.eu/poi#funnyReviews
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  • I had a flat tire on Monday and thought I had bought my tires from Big O so that's where I headed. I came an hour and a half before they closed and I believe I was helped by the manager. He was obviously annoyed I had come and as he helped me, he sighed a lot and was short with his answers. He looked up my number and we discovered I had bought tires for a previous car from them but not my current tires. I left and remembered I had purchased them from Pep Boys, so that's where I headed. Pep Boys was across town so by the time I got there, it was about an hour an a half before they closed. The experience was night and day from the one I had at Big O. I was greeted upon entry and the gentleman was very nice, told me the wait time and said they would get it taken care of. I waited in the waiting room and when they finished, he brought me the paperwork and said I was all set. The flat was covered and I didn't owe anything (I think I have hazard insurance or something)! I have been to this Pep Boys location several times and every time has been a great experience. Everyone is friendly and helpful and they always make me feel valued as a customer...even when they aren't making any money on my visit. Thank you Pep Boys for making a bad experience a great experience! You made my day!
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