I like this location and they've done a good job redecorating. They are usually busy at all times especially during sporting events. One thing I've noticed at this location is that when something is wrong with your order they will automatically send a manager over to see what was wrong and was it fixed. This is nice, but today the managers response was " well it wasn't her fault" I was a little taken back by this 1. I didn't ask you to come over here and 2. I never blamed the server or anyone for that matter . Customer service is important and red robin has the right idea but let's keep the responses to "I'm sorry how can I make this better?" It's not a blame game