My experience at Shine was wonderful. I called in for a haircut and made an appointment with Lisa, apparently a newcomer to Shine (but not, mind you, a newcomer to the business). I've had a lot of bad experiences with salons and my thick, short hair so I tend to go to a salon once and never come back. Nonetheless, Lisa was super friendly and engaging. I have very thick hair and she did an amazing job with thinning it out, and didn't get annoyed with the weight like many stylists have. The haircut is easy to style when I'm in a time crunch but I can also put a little more effort into it and make it look more glam. It's by far the best haircut I've had in years, and I will definitely be a returning customer.