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  • Please note this review is for the salon NOT the stylists. From the salon perspective I have had multiple poor customer service experiences, below I will list the two most prominent. I have been going to this salon for a little over a year and have only amazing things to say about every stylist I have encountered. As such I have recommended most my family and coworkers to go here. That being said; the customer service from a receptionist perspective has been fairly poor all around. There are particularly 2 incidents which led to this review and the 3rd being that they discourage leaving a tip for the stylist on a card and actually ask you to bring cash (seems fishy and in bad taste). 1. I had made an appointment on a day in which I was flying out of town for work and was on a tight schedule. I arrived a few min early but basically right on time. The receptionist (i don't recall her name) just looked back and said "oh your stylist is out, she should be back shortly". I then sat in the lobby for 15 min waiting when my stylist walked out from the back and greeted me and said she had been waiting but no one told her I was there. This was true because the receptionist didn't even leave the seat to check. 2. For my mother birthday / mothers day I wanted to treat her to a spa day. I called ahead and asked if I could purchase a gift certificate online or over the phone so that she could come in and get her hair done. When speaking with the receptionist I was told that I couldn't purchase it online so she would make a not on the account and they would call me for payment when she completed. Giving my mother this info she didn't take any payment with her when she went to get her hair done, assuming that is was taken care of. After the cut was complete she was left embarrassed now that she couldn't pay at the time. I spoke to the salon manager and explained the scenario who told me "oh well they gave you wrong info she needs to pay". After a short discussion I assured them she would be back. Needless to say this turned in to multiple trips to the salon plus the embarrassment she faced. Not only did this second scenario ruin what was to be a nice thing it he even asked her to leave collateral. It was quite offensive and IMO in poor judgment given there mistake. All in all. Stylists are great - owners / managers / receptionists - thumbs down.
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