The staff and the environment is top-notch. What I'm not too pleased about is the fact that they offer a loyalty program that after 5 self-washes you get a free wash. I was on my fifth wash and exciting about giving Buddy a much needed wash for free. When at the counter, I gave them my loyalty phone number only to find out they no longer offer free washes. No record of any washes were found. Awfully strange.