The ambiance was nice, but their customer service is horrible. We had reservations and still had to wait over 45 min to be seated. Once we placed our order, we then waited an additional 45 min for only some of our dishes to arrive. We asked our server for the status on the rest of our dishes and she gave us an attitude saying "I already told you that they weren't all going to come out at the same time". Meanwhile, there was a table of girls that were seated after us and all received their food long before us. I've been to Beauty & Essex in New York and that one is amazing so this experience was rather disappointing for me. Also, the bathroom is inconveniently placed outside of the restaurant.