MOST HORRIBLE CUSTOMER SERVICE EVER!!!!!!!!!!!! Have just spent the last hour and 20 minutes trying to reset a password to sign in on their website. Did computer chat with Jenny and it was a waste of time. Then Daniel, ext 61944, at internet support was COMPLETLY inept and had attitude. My name is all over my account, don't tell me I live in another state and am only secondary account. UMMM.... I am the only person on my account, and COX loves to over charge me as it is.... Hello.... direct tv?????? yes, as soon as possible, switching over!