Very disappointed. I don't really take the time to write reviews but I feel that this may be an eye opener if Theresa reads this. I booked an appointment online for consult for permanent full lips which was specifically noted on online. I showed up waiting in there small lobby with another person there no big deal. Theresa comes out asking who we are waiting for the other girl mentioned another name, I said for Theresa then she said "I don't have my profile so if you didn't see then you need to go home and see it online " after I did inform her that I did see her profile online. She said "so what are you here for" when I said for lips. She right away said "I don't do lips anymore only lip liner ". All this time which was less than 2 minutes was in front of the lobby with other person hearing entire conversation. She didn't even offer to take me back in private for a consult. She seemed not wanting to be there and I was wasting her time. She mentioned that I will be in pain for 2 weeks and be sipping through a straw. Then she just said " sorry I'm honest ". I felt that no body should be treated this way I'm in customer service and even if I wasn't a candidate it all the way you say it. She was very snooty, rude, and has no people person skills. I guess I'm just honest.