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  • VERY disappointing. When I signed with Directv they went on about how they value their customers and if you're unhappy to give them a call and they'll make it right. They said they don't do what other companies do which is treat NEW customers BETTER than existing and LOYAL customers. Today I tired to move my service to the home I just purchased. They told me it would COST me $185 and change to move my service. They said it's usually $500 something, but they waive a bunch of stuff bringing it down to $185 and change. They said they couldn't lower that price any more, I was disconnected so I called back and started the conversation with someone else who said she could waive a bunch of fees and bring it down to $75 and change. She said that ALL new customers are charged this $500, but that it's waived, so you don't pay this when you start with Directv. SO NOW YOU'RE TELLING ME THAT A NEW CUSTOMER WILL GET TREATED BETTER THEN ME -- AND MY LOYALTY MEANS NOTHING. I have suspended my service and will be CANCELING once I'm settled in my new home. It's awful that Directv would treat a new customer better then an existing customer. So this $500 / $185 / $75 (whichever it is) is more important then keeping me and my monthly payments??? I'll be warning family and friends that Directv talks a good talk but will not back it up.
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