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  • We ordered a custom made set of doors through Lowe's, it was delivered on time and looked fine, but there is a little wheel that was included that was stripped. We called the SLC office and asked if they could send out another wheel. The woman who answered the phone (Courtney) told us that she would have to check with her boss first before sending one out. After putting us on hold, she came back and told us that she would drop it in the mail. After a few days it didn't come, so we called back, she said that she would send another, but she said she would find an installer in our area and have him give us one, never heard from her again, and In a few more days I had to call back because we still had not gotten it. She claims to have sent out two, but I couldn't wait anymore, I was tired of running to my Mom's house 15 minutes away to shower. Plus we were having company and how could I tell them they had to wash up in the sink? Courtney did call me back and told me that she talked to an installer here and I should call him. I did call him and he had no idea what I was talking about, I felt like a fool. I called her back and she said she gave me the wrong name and phone number. I made another call and went down and finally got the tiny part. The funny thing is, the guy I picked it up from says they no longer deal with AZ Shower door because this was pretty much how they ran things. Well, here it is three weeks later and when I came home today there was a note on my front door saying I needed to pick up a letter from AZ Shower Door because they couldn't deliver it since it was sent with $2.05 postage due. The door is pretty, but the customer service was horrible and because of Courtney they have lost a customer. We are remodeling our other bathroom now, but I will look for a shower door elsewhere.
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