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| - I've been here about 3-4 times since it's opening & each time the service has been consistently poor, tolerable but definitely below par. I have continued to go back hoping it was a "working the kinks" out situation & as they were open longer everything would fall into place - NO WAY. I will never go back. Our experience last night by far topped the list of mouth open this-is-so-ridiculous-I-can't-believe-it-is-actually-happening-in-real-life.
The menu says **ask about our gluten free beers** so I did & was informed the only gf beer was pear cider. Slightly annoyed because the menu is a little misleading.
After the bartender got our drinks, our actual server took forever to come to the table (even though she walked back & forth 3-4 times) We wanted a gluten free pizza so I asked her what size the gf crust was & she said 10 inches. We ordered 2 pizzas, asking for no cheese on both. We also "built our own salad" asking specifically if the green olives were pitted & ordered those - our salad come to the table with black olives.
She came back to our table awhile later & sits down next to me (this may sound stuck up/prissy whatever but seriously, I don't know you & I did NOT come to hang out or sit by you & I find it incredible tacky & invading to sit down without being asked just so you don't have to stand up while you talk with us) & says "do you have an allergy"
excuse me, what?
" do you have a gluten allergy? or are you just trying to be healthy or eat better or something because our crust is actually healthier, that gluten free crust has preservatives and eggs and its not healthy at all"
um again, excuse me?? I have 2 years of nutrition classes under my belt, have worked with acupuncturists, herbalists, quantum biofeedback specialists, naturopaths, and spend hours doing personal research, experiments, and reading of my own and YOU in 1 sentence are going to speculate on my food choices, make me feel self conscious & without any actual facts or data or education tell me that something is healthy & something else is not healthy for me. This is absolutely unacceptable in my eyes & downright rude.
She then goes on to explain that there are other aspects of the pizza's that aren't gluten free & we need to order off the gluten free menu, um HELLO?? Why is it that I am just being told about this menu now, wouldn't you have thought to bring to my attention there is a gluten free menu when I first asked about the gluten free crust?
She brings the menu and it says the crust is in fact 12 inches (didn't I just ask her this question & she said 10?)
so now we decide we only need 1 pizza & want to stick with the thai dye pie (I had heard its really tasty). She says its not on the gluten free menu & other things about it (not just the crust) have gluten. ok, so what are the other 'things'?
She checks and comes back and says the sauce.I ask what other sauces could be used and she says none, you need to order off the gluten free menu. seriously WTF at this point.
My husband doesn't want to go sauce-less because the pizza will be super dry so I say that's fine, I am sure a little sauce won't be a big deal for my stomach & I only plan on eating 1-2 pieces at most anyways.
Instead of just taking our order as is our server then responds w/ "do you have an allergy or not"
so rude, & most importantly, If she is going to go around giving health advice she should at least have a basic understanding of gluten, what it is, how it affects people, allergies, etc. gluten is not black & white, if you are allergic you don't eat one speck & break into convulsions like some people may from beans, peanuts, etc. It affects everybody differently ranging from malabsorption of nutrients, gas, bloating, headaches, leaky gut, etc. etc. - full blown celiacs have a much harder time & need to ensure no gluten is ever consumed, while some people just try to make prudent choices when available to limit the amount of adverse digestive problems that accompany consumption of gluten. There is also no reason why I should have to explain this, myself, or my choices to the server - especially when she is having a bad attitude.
She finally goes away and our pizza comes out (over 30 minutes later) w/ yep, tons of melted cheese all over the place.
We sent it back & when she came back told her what happened & said we wanted it togo, not only did she not apologize she didn't even say anything. We finally got the correct pizza & it was pathetic. There were barely any toppings & she had them put the sauce on the side, saying "she still didnt understand if we had an allergy or not" AAAAHHH!
While waiting for our check she sat down hugging the guy at the table next to ours carrying on personal conversations, etc.
helloooo??? we need our bill!
no coupons, no apologies, nothing. I was a server for 5 years & I would NEVER let my husband tip someone $0 but I was so upset we left the exact amount and got out of there as fast as possible.
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