In search of a new salon, I decided to give Euphoria a call. The receptionist "Padia ?" took my reservation and set me up with stylist "Destiny". I know that some salons will provide product and salon items to their staff and other salons the stylist provide their own materials. I asked if Destiny has purple perm rods as that is the color rod that works best on my hair (no sense in getting there and then finding out she doesn't have them, right?). Padia responds to me and says "I don't know, I don't see what they use". I asked if she could find out and she told me that she or Destiny would call me to confirm this on Saturday 7/18, the night before my appointment. Where is the customer service here? is it that difficult to find out such a simple question? No phone call was made to me on the 18th , no phone call was made the day of my appointment either, 7/19. Very sad that two different people couldn't utilize customer service skills and respond. I am a potential customer willing to give this salon my business and they didn't see fit to make contact with me with regard to my simple inquiry. Guess I'll be taking my business elsewhere.....