| rev:text
| - I was shocked at how terrible this place was, I wanted to love it so bad.
Food 7/10, Atmosphere 5/10, Service 0/10.
One line conclusion: First and last experience with the 1-Hour limit Japango.
Let's start with food.
Food:
My friends and I shared the Japango Roll, Assorted Rolls and Chirashi. It was alright, I didn't think anything was supremely fresh or remarkable. I think the Japango Roll was the best, it was quite yummy, but the portions are rather small. $13 for the plate, it wasn't enough for any of us short Asians so be ready to order more.
Atmosphere:
Very, very cramped. You can hear everything people around you are saying even if you try not to. My friend complained it was too dark inside to see anything but I thought she was just exaggerating - you can see, but it's true that it's pretty dark. Also, next to where I was seated, there was a big piece of noodle on the seat. Gross.
Service:
As soon as I walked in (5:25ish), I said I made a reservation (for 5:30) and gave my name. The place was pretty empty. They kept getting my name wrong over the phone, and the waitress said, "MarK?" to me in person. I have never met a girl named Mark, but I just thought the blunder was cute and got seated.
She told me to sit right next to another group of people, and I noticed how annoyed she seemed right away. At that time the restaurant was not crowded, as there were only the 2 people next to my table. She spent most of her time joking over the bar with one of the sushi chefs (in Korean, interestingly).
My friends were all running late since they got off work late or were caught in traffic. At around 5:40, the waitress stalked to my table and asked where my friends were. I replied they were on their way, and she said, "Can you text them?" I replied, confused, "They're in the subway right now, so I can't reach them as of now" She sighed impatiently and said, "We can't wait for you forever, we have other reservations too, please let them know to hurry up."
I honestly just sat there, surprised. I have never had such blatantly bad and confrontational service, nonetheless in a Japanese restaurant. She never asked please (text), or sorry for the inconvenience (since I'm kicking you out soon, see below), or anything - I worked in customer service and not only is it absolutely rude to say that as a waitress, it's simply entitled and rude as a human being. It's not like being mad will solve anything. I'm sorry that my friends are late, but we will leave as instructed by the hour mark so we won't be an inconvenience to the business; what is the need to be rude and abrasive?
Later through the night, she served other people tea but skipped our table. I thought that was not just very immature but also... weird. I just don't get it. There were 2 other servers (3 in total) so they helped us out instead. The only time the original server came back to speak with us was to inform us that we only have 1 hour in the restaurant. We nodded dumbly and took note to stuff our mouths, and hightail it out of there.
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