Service was good. Driver was friendly informative and helpful.
Issue came up that the driver took us the long way to the hotel after asking him to take us the short way. His response is he'd take us via the freeway. The freeway is not the shortest route. The short way from the airport to the Strip is Paradise to Sahara.
I called their office and talked to the operation's manager's assistant.
They were friendly and apologetic. I was persistant about getting credited because this behavior happens a lot in Vegas. In later taxi trips, we had the GPS on our iphone to "help" the driver find the best route. I figured it saved us 20% in taxi costs.
Henderson Taxi ran the comparison between the 2 routes.
They made the driver pay back the $6.00 difference and they mailed me a money order as promised. I'd give them a 4+ score for this service and commitment.
I'd use them again. This time I'd tell them to use Paradise to Sahara.