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| - Ordered an arrangement at 830 am on Valentines Day. This should be enough lead-time to get the arrangement delivered only 7 miles away, right? WRONG. I even called twice during the day to check on the order so that it got to where it was intended on time. "Oh sure, your arrangement is out for delivery" is what I was told each time. Then, I call again after 5 and this is what I get: "Oh, uh, our driver got stuck in traffic. He called your wife and tried to get her to meet him somewhere, but she said she couldn't, so we're going to have to deliver it tomorrow." REALLY? You want my wife, who doesn't know your driver, to go MEET HIM SOMEWHERE? Gee, that sounds like a SWELL idea, thanks for the compromise!
I went online to the corporate website to complain. The complaint went right back to the original store. I get a call the next morning: "Um, sir, I talked with you yesterday, and we told you that we would include some balloons, (NOT TRUE), and you complained online, so....do you want us to cancel the order?" SERIOUSLY? Cancel the order? Good customer service is asking someone if they want to cancel the order??? If I wanted to cancel an order, trust me, I would call American Express and deny payment. This franchise sucks. Avoid it. Go to another one.
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