The food is really hit and miss. Sometimes it's great and others it only edible at best. Most of the issues stem from delivery problems. Most times it takes about 10-20 minutes past the extended delivery time. I live less than a mile from the restaurant so I am. It sure how a simple order can take more than two hours. Tonight was the last straw, I kept checking updates and it said everything was "on time" yet it was still in the cooking stage 20+ minutes after deliver window of 90 minutes. After almost 20 minutes on hold with the Eat24 app they were able to get through and somehow the order was never received despite the updates on the app. They really need to get it together over there. It is also common for them to. It read the special instructions noted on the order, simple instructions like: no lettuce, no ketchup. When the food is sent quickly it's usually very good, too bad the delivery, poor attention to orders, and customer service ruin it.