| rev:text
| - I just stopped by here and the experience could definitely be much better. To get this out of the way first since I don't want this negative review to be all bad as I see potential in this store, the food is quite tasty. However, the place just opened and it is clear that staff are over-whelmed.
I stopped by for lunch and ordered a pork belly sandwich, which I was quite excited to try out. At the cashier, it was on the slow side, but nothing unreasonable. The staff are learning the system, so I can expect confusion at times. I noticed that there were a few times when the cashier had to double check things with other staff. After order, the place was starting to fill up, but luckily I was able to grab a seat at the last remaining table.
I quickly realized that the ordering/serving process has not yet been established properly. It seems like everyone is asked their name and some people are given an order receipt with an order number. The food comes out and sometimes a name is called, other times a number is called, but the common issue I saw a lot while sitting there is that many customers had no idea what number they are and the servers aren't able to figure out where to place the orders. So I wait for a while, talk to one of the staff, and by this point, they are flustered and don't really have a great handle on the backup of orders. I tell them my situation, they confirm and I continue my wait. I eventually get a teriyaki chicken burger in front of me, as the server runs off before I realize it isn't what I ordered. Given how much confusion is already going on and the backed-up line they have of people waiting to order (which I must have seen waiting there for at least 10-15 minutes), I figured I'll just have a chicken burger and chalk it up as a bad experience. It's unfortunate I didn't get the pork belly as I was quite looking forward to it. My friend got the pork belly and he was pretty happy about it. I debated pushing to get what I ordered, but I figured it would take another 20 minutes to get my order and it would just make things so much more hectic than it already was for the struggling staff.
In all, I think the food is tasty and the place could be a pretty good joint if they figure out a better system to take orders and deliver the food. Consistency is key, and the new staff need to get a process down that they can stick to. I realize it just opened and that will attribute to the poor service, but they really need it to be better to handle the heavy traffic they can expect at their location. This is the summer time, so they have a few months to get things right before the hoard of UofT students come back and really start to strain their process.
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