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  • Just my personal opinion, you pay for what you get.....I signed up this past June to become a member of Planet Fitness in Phoenix because I enjoy running and for those of you have lived or have traveled to PHX in the summer - you know it is very difficult to maintain any sort of consisitent running program when temperatures exceed 110 degrees daily. I was looking for a clean, cheap place that had quality treadmills to get my fix on until the temperatures dropped back into double digits....well, I'll give them that, clean and cheap, but I wont give them much else.Customer service is horrendous...I mean HORRENDOUS. The staff is is incredibly incompetent, I wish I could single out one individual and not drop the "incompetent" label as a whole, but every interaction I have had with a Planet Fitness staff member has left me in absolute awe at their ability to stoop to new levels of stupidity. I know this is where I should give specific examples but truth be told, I'm tired....I've already wasted too much time of my precious life thinking about the frustration that I have had to deal with time and time again.... anytime I had a question of any sort (machine use, training programs, billing, broken equpment, etc) I was left amazed by their responses. Anywhooooo....consider yourself warned, it may work for you, but it definitely did not work for me.
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