My boyfriend and I ordered curbside to go. I got the siracha burger & he got the ghost pepper. We made the mistake of not double checking our order before leaving. Do not be like us. Double check. Triple check.
My burger was ordered with lettuce instead of a bun. When I opened the container it was literally JUST TWO PIECES OF MEAT WEDGED BETWEEN LETTUCE. I'm being literal. No onions, tomatoes, siracha onion straws, no pickles. Nothing. Two pieces of meat and some lettuce. What the heck? My boyfriends ghost burger 1) had tomato despite being ordered without and 2) had no ghost pepper sauce?!?
I called to talk to a manager because I've never encountered such a messed up order. He apologized, kind of. He mostly said how he didn't know how that would've happened. He also said he would refund $6 which, imo wasn't enough but I appreciated it anyway. Here's why I'm writing my review.... not only was our order ridiculously messed up and a HUGE waste of money... we were charged in full. Yep, they never actually took anything off of the tab.
Normally Red Robin is consistent quality but wow save your money and grab a burger from In & Out instead!