| rev:text
| - Where do I even begin?
From the get go, this company has been difficult to deal with- unwilling to work with us or mitigate any problem we are having. Here's a little highlight of what we have been dealing with, starting with the most urgent.
1. The dishwasher has been broken for 3 weeks with 3 inches of putrid water sitting stagnant at the bottom. Mold and mildew is growing (https://www.epa.gov/mold/mold-and-health), and we now have a disgusting black fly problem as a result. We run a practice which requires us to be at the office from 8 am until 6 pm Monday through Friday and so it is nearly impossible for us to miss work. They required us to miss work for the technician, who diagnosed the problem not worth fixing (as the serial number on the machine is missing and he said this meant it likely 'fell off a truck' if you catch my drift) and recommended it be replaced.
Now, I am not an expert on dishwashers, but when the technician says it will cost $450 dollars to replace a pump on a cheap dishwasher w/ several broken rollers for the racks, or $600 dollars to replace it with a german designed Bosch dishwasher with a 5 year warranty and Home Depot/ Lowe's happy to install it on Saturdays for free and remove the old broken machine, what is the decision here? It seems to me like a no-brainer.
Instead of taking his recommendation, they contracted a different technician from another company. We personally called the first technician, who was very nice and honest who said his boss, who owns the company, would have been happy to make a special trip on a Saturday to accommodate and I highly recommend, us who undercut their prices to fix the broken part. As we already missed one day of work to accommodate them, we are unable to do so again in such a short period of time. They are unwilling to work with us and requested we pay the difference for the new maintenance company who undercut the other excellent technician and his company, if we want service on the weekends.
They are also unwilling to send a representative from their company to supervise maintenance during the week when we are not home (we are not comfortable leaving a key, we have already had someone steal several items from a car left outside in the short month we have lived here.)
We first contacted them on September 22nd regarding this, today is October 12th, 3 weeks after the fact and this picture posted it what it looks like today, with disgusting putrid water that has been sitting stagnant for 3 whole weeks.
So, as they are unwilling to work with us at all with this, a broken machine has been sitting growing mold and flies for the past 3 weeks. Meanwhile, we are getting plenty of practice hand washing dishes. They do seem completely capable of depositing our rent checks on time, however.
2. When we moved in, the silicone lining to the washing machine was embedded with mildew and black mold. (See above link that highlights the connection between black mold and cancer.) We asked them to replace or clean it, and WE ended up cleaning the machine by scrubbing it with bleach. Why were we cleaning a washing machine in a home that was advertised as "move-in ready"? We did enjoy spending our Labor Day at the local laundromat on the weekend we moved in (who had clean washing machines at least.)
3. They require professional cleaning of the house and pristine maintenance of the lawn but the house was not move in ready and the lawn was absolutely unkept (sunburnt to oblivion). The lemon tree in the backyard was encroaching upon the neighbor to the back of us who in our first week of moving on contacted us to trim it. Which is of course our responsibility and my sweetheart spent the weekend at home depot to buy a saw and spent our weekend off to trim the tree which had been obviously overgrown for months, if not years. Additionally, why must we professionally clean the house when we were provided with a washing machine that required deep and intensive cleaning before we were even able to utilize it..
4. When we moved in we were given a mail key but not the mail box number or the location of the mailbox. Their answer was, "let us ask the owner" and it took a week and a half for them to get us the answer. How do they not know the mailbox number of a property they manage?
5. They have no authority whatsoever. Every decision must go through the owner, this makes every decision take twice, or thrice as long. In my past experience w/ property managers, usually small repairs and appliance repairs under a certain dollar amount are repaired or replaced even asking the owners and the owners just pay the bill when it comes in the mail. I thought that was the entire point of property management - so you don't have to deal with trivial matters such as dishwasher replacement.
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