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  • About three weeks ago myself and two other co-workers placed a delivery order for food. We work at a hospital. I had given extremely specific directions to the delivery man as to where to find us in the hospital. We placed the order online so the directions would be printed out for him. I know it can be confusing to get around in a hospital so we were sure to be as detailed as possible. Time went on and a bit after an hour later we received a call from another department where we work. They stated that the delivery man got confused and has our food there with them. He was still there when they called and I told her to tell him our department is straight down the hall, and that there would be a window with a doorbell to ring and we will get the food. He refused to walk down the hall because he claimed to have walked down it twice already and got lost. Lost? I gave specific directions. There are no other windows down the hall expect for ours. It is at the end of the hallway. It is a straight walk down. Where exactly can one get lost? He refused to walk to us and left while we were on the phone with her. He refused to talk to us. Seriously? Seriously. He up and left with giving our food to a complete stranger that had not ordered any food. Also, he could have called us at any time for help since he had my number, but he didn't. We ended up calling the restaurant and demanded for him to come back and bring us our food since he left it with a STRANGER. When he finally came around he kept saying over that he got lost and I asked to see the sheet of paper in his hand with the directions and I told him "The directions are right here. You are on the second floor. It's the end of the hallway. You have the directions in your hand." He didn't seem to care at all. I will never forget such poor customer treatment.
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