rev:text
| - In my 63 years, I have never been so thoroughly disappointed in dealing with a salesman/sales manager. I am so disgusted with the way we were treated by Sanderson's sales mgr, Devarrio, that I wish I could give them ZERO stars. We ordered a new Black Label Lincoln Navigator the end of January. We were trading in 2 of our vehicles, and after agreeing on the price of the trades, we placed a $1000 deposit on the new Navigator. We were told it would take approx 6-8 weeks. It took 13. That was ok....but the disgusting part was that the sales mgr, DeVarrio, decided that our vehicles we had contracted to trade were now mysteriously worth $5500 less. Bear in mind that one of the vehicles had not been driven and the other had an additional 1k miles on it...but still in very good condition. We have purchased many many new vehicles, always pay cash, and have never had a problem...EVER, with the many dealerships we dealt with.
I have friends in the car business, and every one of them was
astounded at the way this dealership and it's sales mgr conducted this failed transaction
Buyer beware is all I can say.
Update: 5/18
I rec'd a phone call from another manager on 5/16. He wanted to make things right, if possible. I told him that since this was going to be my wife's car, he should contact her, I wasn't the one to deal with and furthermore I didn't want to deal with them. He asked for contact information, specifically her email address. (DeVarrio already had this contact information). He stated that he wanted to make some calls and see if he could salvage this. To date, my wife has not heard from him or anybody from Sanderson Lincoln.
Again....buyer beware.
|