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| - My hubby and I were celebrating our anniversary and decided to get a couples massage while on our getaway. He was experiencing a nagging pain in his shoulder so a friend recommended we add cupping therapy to our services because it would help with his shoulder. So we did some research and decided to go with Reflecting Hands. When I booked the appointment I explained that we were 'virgin cuppers' and looking forward to the experience as a part of our celebration. Upon arrival we were introduced to Jackie and Darby as our therapists. Originally my husband was scheduled for a 60 minute while I had a 90 minute. Jackie encouraged him to upgrade to the 90 minute and so he did. The massage portion was pleasant but, the cupping turned out to be a nightmare! Immediately after the cupping my husband developed multiple blisters in several of the cupping circles. We showed the blisters to our therapists and they explained it was completely normal and happens as a result of excess toxins purging the body. Well, like I said, this was our first cupping experience so we trusted their experience, paid for our services, and left decent tips for both. Within an hour the blisters were filling with blood and he was experiencing sharp needle like pains in those areas. I then went online and began asking questions about cupping and blisters. I found out that the blisters were a direct result of the therapist leaving on the cups TOO LONG! It had nothing to do with toxins leaving the body. Long story short, I reached out to Reflecting hands and spoke with Jackie (co-owner) I explained my frustrations and concerns with it being 7-days later and he is still experiencing discomfort. I have spent over $100 buying supplies (Manuka honey adhesive bandages, betadine, Smart Silver Gel-antibacterial) to help him recover. All she did was reiterate that the blister should have popped already. I wanted a refund! This was my anniversary but we could not enjoy our vacay because he couldn't swim, lay by the pool, enjoy our resort amenities, or anything else for that matter. He was in PAIN!!! A little customer service would have gone a long way if she would have acknowledged the situation or even apologized for our inconvenience. There is no way I can give a review higher than a one because customer service is everything. Beware, DO NOT GET CUPPING THERAPY from Reflecting Hands. Again, all I wanted was a refund to show it was their fault for leaving the cups in too long! I don't believe that was an unreasonable request.
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