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  • I will be going back to Petsmart...First off, the girl at the front desk with the blue eyeshadow was HORRIBLE at talking to customers-made the entire encounter really awkward and uncomfortable. Cash only business-which I find odd, but okay. They did not call me when my dogs were done, instead I called them 4 hours after I dropped my dogs off to find out what the deal was and blue eyeshadow girl told me that she had already called me and they had been done for a while-Ummm no you didn't call me, and if you did-why would you not leave a message? Yep, she was lying. In the places's defense-the blonde girl in the back doing the grooming was really nice and my dogs came back super soft, although instead of just trimming up my pom's butt-they totally shaved it and I am stuck seeing his little butthole all the time until his hair grows back a little. I would not go back. Bottom line: Decent groom-BAD customer service up front.
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