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| - If I could give 0 stars to these people, I would.
My sister chose this store to get her wedding dress and our bridal gowns at. Living very close, I was excited to have a nice, easy going process. Out of all the dresses she chose, I picked the one style that wasn't at the Gibsonia location. No worries, they got it in from the Murrysville store for me to try on. It was a very distinct dress. The only lace up back, one shoulder dress with a train.
When I tried on my 10, I could comfortably move it from front to back all laced up. I took it off, went out to order and the lady at the counter said, oh, I have to measure you anyway. I said, egh, thats fine. She told me I measured a size 14. I said well you saw my 10, it was big, I'd like the 10. She told me she couldn't let me get anything below a 12. So, I signed for my 12. She reviewed my order and wrote my dress style number down wrong, I corrected her quickly.
Four months later I receive a call....we're placing the order and the writing is really bad on the card, what style number was it? So i repeated...981.
I get asked to be in another wedding, try on the same dress, get it, get sized. I am a size 6. The Exquisite bride measured me a total of 12 inches off my bust, waist and hips. Horrid! Scared, I called and they claimed they could do nothing to fix this, and I signed for it so it's my fault. I would most likely need re-constructional alterations and they would not help me out with the cost because I'm short and would need alterations anyway.
So the dresses come in. I go to pick mine up. After being hassled to try my dress on in the store, I clearly stated, I don't need to see how big this dress is on me, you messed up, I'm taking it elsewhere to be altered. I signed and looked at my dress and realized, THEY ORDERED ME THE WRONG STYLE OF DRESS. How did they do this when one, I corrected the style number the first day, and two, verified the style number in the phone call. I walked out of the store and let my sister handle it. After a LONG painful time with management who are just terrible, terrible people (except Judy) they ordered me a new dress, in the correct size I asked for, a 10, and hopefully it would be in by the wedding date. Being that it is June and the wedding is August 1st.
Thankfully my correct dress, style and size, came in last week. I picked it up and took it home to try on. The dress fit just the same, big all around, but it was the size I felt comfortable in ordering, and my seamstress felt comfortable taking in.
Not only did they screw up my size, but 3 of us out of the 9 girls had dresses ordered in the wrong size. These people are a disgrace of a business.
They did absolutely nothing to ease my terrible experience with them. So I am making it my mission to let everyone know of their terrible business. DO NOT GO TO THE EXQUISITE BRIDE FOR ANYTHING.
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