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| - I really don't even want to give them one star. When this place first opened I would go frequently. I always had good service. Place started going downhill about two years ago. I stopped spending my money there. I decided to try it out again last Sunday. Soon as we set down the waitress comes over and had an attitude right from the start. Then she kept referring to my boyfriend as honey. My family owns successful bars in AZ, none of the workers refer to customers this way. It's not professional or appropriate in my opinion. My boyfriend was annoyed by the fact she felt so comfortable to do so. We went to watch a baseball game, then it switched off. Of course the waitress was no where to be found. I had to finally get up and ask what happened to the game to another server. We missed a whole inning. Felt like the waitress should of told us it got moved to another channel. Then the mimosa I ordered was terrible, worst drink I've ever had. Waitress comes over and tells me, well no one else has complained about them honey. Really sweetie pants is what I wanted to say. Unless your Flo, and you tell me to kiss your grits while filling up my drink, don't use a term of endearment towards me or anyone else I'm siting with. It's condescending and your way to young to call me that. Save it for kids, and your close family. Not strangers, I'm not your honey. I could of seriously even overlooked that. Having an attitude and not fixing the drink issue is what set me off. I then talked to the manager who didn't look over 21. She really didn't seem to care about my experience, told me all the young servers refer to everyone as honey including her. Drink was not taken off the bill. Called and spoke with Lee the general manager, he asked me why I waited a week to call, really? Like is everyone working there a complete jack a--? He then tells me well come in and I'll buy you a new drink. Nope Lee, how about you train the staff on customer service. Sounds like you need some as well. I'm a business owner and I would never treat customers like that. Lee acted like I was bothering him on a Sunday and had no empathy, just like the manager girl. Steer clear of this place. I refuse to spend money at an establishment that feels like they can treat customers like crap. I can go next door to Maddogs. The service is great and you all should take a lesson from your competition. If I was the owner, I'd get rid of this general manager, and the incompetent manager child. Obviously the server acted this way because she was trained by this management staff. Wake up, get a clue, tons of competition with bars. You need some serious customer service training for your general manager on down the line.
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