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  • Their food and menu selection is pretty good; however, the reliability of their delivery is next to nothing. I have ordered delivery from them five times for a lunch meeting, and three of the five orders have been delayed or incorrect in one way or another. We actually stopped using them for our lunch meetings (because even if you placed an order at 9:30 or 10:00am, they could not guarantee a 12:00 delivery time), but today I figured I would give it another shot. Enough time had passed, surely they've worked out the kinks, right? Wrong... I place the online order at 10:20 for lunch delivery at 12:00pm (I figure an hour and a half is enough notice to have 6 sandwiches prepared and delivered) - immediately following I get an email from the catering manager, Maggy, who tells me that they won't be able to prepare and deliver the food in time, but that it would be here between 12:30 and 12:45. No worries. I will give my team a heads up. So I step into my meeting and go about my day. At 12:20 (Mind you, a full TWO HOURS after I placed the order AND got a confirmation email from the catering manager that they had received the order and would have it delivered), they call and leave me a message saying that they do not make one of the sandwiches on the menu anymore and that they needed to know what we would like as a replacement. I get the message 10 minutes later when I step out of the meeting to check on the status of the delivery. So at 12:30 I found out that not only is our lunch not here, it's also not on the way because they need to know what we want as a replacement for the Johnny Cashew sandwich. We've adjusted for the two hour delay, but it seems pretty ridiculous that not one single person (not even the manager who sent me the order email saying that she'd have our order delivered just a little bit later than requested) could bother to look at the order itself to confirm that they have the items in stock to make the menu items available - nor have they had them for a "long time." So if you have the time or freedom to visit the store itself, absolutely give it a shot. But if you need to cater a lunch meeting - go somewhere else if you want to make sure the correct order is there at the correct time. Completely unreliable.
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