I MURDERED my two month old touch IPOD that I got for Valentine's day. I dropped it and the screen just broken into million pieces. I still worked and you could potential get cut from the little pieces of uneven glass. I was so mad at myself. =(
I scheduled an appointment (online is EASY). I got there on time and a apple person stop me mid-store to talk if I needed help. I told her that I had an appointment, so she found me and checked me in. Told me to sit in this chair and so-so will be with me. So you are sitting with 3 other people that need help. WIthin 3 mins the apple genius person came to introduce himself and listen to my issues. He said ok, we can replace that with a new ipod for $99.00 +tax. He advise to update or upload everything to icloud so we can get the one set up. Since I only loaded music on it, I didn't have to move anything to the icloud. I didn't have a chance to play with it (so sad). Within 20 mins, I got a brand one ipod and off on my way.
Happy the service was fast and friendly, but the amount of people there working or waiting for help is crazy. Like bees buzzing everywhere when I was sitting in the chair and waiting for help. Happy with my ipod but it lives in a bubble now. =)