I leave my keys on a carabiner including my house keys. They somehow clipped someone else's keys to my carabiner and instead of removing the set of keys that doesn't belong to a car, they randomly chose whose keys they were, so they gave my keys to someone else. They then told me they would send a locksmith to let me into my house and make me copies of keys that was "really fast" that never ended up showing up. I would give a zero rating if I could.