Instead of buying tickets online, I made an effort to go to the location weeks in advance and purchased specific seats in the front row. I would have our hearing impaired daughter with us that night and I wanted her to be able to read the lips of the performers.
The night of the performance, we went early sat in our seats and after 20 minutes we were then was asked to move by another customer who had purchased tickets for the same seats. 'Sweet' Mary the owner, (and I say that lightly) had absolutely no concern that I came in person early and purchased the tickets for those seats, that our deaf daughter lip reads, or that we were already seated. She escorted my party of 6 to another table further from the stage. As it came to be, there was another group of people who were sold those same seats. The same section of seats sold to three separate groups of people...Very very poor management. Extremely poor customer service. I paid nearly $200.00 for fair food, and to be treated as if i had stolen the tickets I had purchased.
Honestly, it wasn't the situation that was hard to swallow, it was that my honest complaint fell on the deaf ears of 'Sweet' Mary who did not bat an eye at taking away what had been honestly paid for and couldn't have cared any less that our hearing impaired daughter was moved away form the stage.
Take your money someplace where it is appreciated.