Lori
If you were a good Groomer as you said you are and know the danger of using a clipper, you should have used scissors instead.
If he was handled gently, how do you explain the 5 cuts and the bleeding? Of course it was a preventable situation; I repeat ...........you should not have used clippers, as simple as that.
Offensive e mails to my granddaughter were received, blaming her for all Bailey's injuries.
You should at least take responsibility, be brave to recognize the pain caused by The Groom Room and pay for the unnecessary expenses, instead of being so arrogant with my granddaughter, you should apologize to her for misusing the power of a professional we trusted.
If that was your best, now we know that your best is not good enough.
Marta