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| - Hubby and I are Hyatt loyalists, so when we were making our annual trip to Pittsburgh in July, we knew without a doubt that we would stay at a Hyatt, but which one? The newest Hyatt, the Hyatt House at Southside Works, provided the perfect location, not far from family and friends located across the river in Oakland, Shadyside and Squirrel Hill, and also situated in a pretty happening area surrounded by a plethora of restaurants, shops, and cultural activities. It has easy freeway access for trips further away, too. I give the hotel an "A" for location.
Being only a few months old, we expected the property to be pristine. We had a king suite which was already showing some wear and tear -- bruises in the wood, stains on the floor, a toilet that didn't flush completely, and a dishwasher that sounded like it was cackling like a goose when it ran. There are some poorly designed elements in the suite itself, in particular the awkward quasi pocket door to the bathroom, the glass window in the shower that faces the bedroom window to the outside and if you don't slide the pocket door closed, or forget to close the window shades, you would be completely exposed to the other side of the hotel's guest rooms! Also odd is the lack of drawer space. For an extended stay hotel, the storage space is lacking. The coffee maker is what they call a four cup unit. Maybe you can get two small cups. I know there is free breakfast with coffee aplenty, but I just want a good solid mug or two before I even can think about breakfast. Also, there is no actual valet parking area save one little drive in along the front of the building that looks like a bus stop. It barely fits two cars so you really have to be careful as it sits on a two way street with one lane in each direction! One of the most positive and lovely features of the hotel is the outdoor area which is chock full of comfy seating and a fire pit, all facing the river. We sure would love to have been able to take advantage of that except the weather did not cooperate! For design and room standards, I give the hotel a "C".
This particular week, it appeared as if the hotel was filled to the brim, so the elevators looked messy, not to mention the weather was less than stellar. I can forgive that . . . What I can't forgive is the big hair ball dangling from my towel that presumably had been laundered. Ugh! That just made me feel icky about everything -- sheets, towels, chairs, remotes, anything else that would touch my body! For cleanliness, I give the hotel an "F"!
Breakfast was solid . . . Nothing gourmet, but sufficient and tasty. With made to order omelets, we know we got real eggs! Can't attest to the scrambled ones though. Unfortunately, the space is really not adequate for a full or nearly full hotel. Another "C".
But don't despair . . . The staff was superb! From valet to front desk, they didn't miss a beat! Everyone was so friendly and went out of their way. Biggest kudos go to the valet team, especially Mario, who really had to hustle in the most humid and undesirable heat of the season. He was service with a smile. He knew our names from the moment we arrived and gave him our name. A solid "A" for friendliness and helpfulness.
Averaging the grades, I'd give the Hyatt House a high "C". And remarkably, we'd probably stay there again!
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