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  • There is something to be said that customer service is dead. Well Rave Motion Pictures is officially dead to me after their management team literally LAUGHED in the faces of my husband and I tonight after we wanted to see a film. Did we see that film? No. Did we leave the theater a steamy mix of pissed off and slightly murderous if it wasn't for all the soothing essential oils left upon my person after leaving work? Yes! This is what I posted on their Facebook wall: "Great job Rave! Oh, that's sarcasm by the way. You turned my husband away with our Hollywood Movie Money due to a glitch, and your manager LAUGHED in our faces when we told him that the customer service line was closed for the evening. We wasted gas and we wasted our time and left without seeing a film. There's nothing you could do? No, you could have provided customer service to people who patronize your theater about two times a week. My husband even works in the mall too and I know for sure his store gives exceptional customer service! Shame on you. I have never been so irate and embarrassed in my life and I refuse to ever step foot in your theater again. Trust me this will be cross-posted to Yelp, all of my friends on Facebook, and The Consumerist. I hope your manager gets fired for treating my husband and I the way you did tonight. I will never, ever speak highly of your theater again. Maybe you should see how Jay Jay Coulter of Brenden Theatres manages her customer service issues because you need a LOT of training." Don't get me wrong. I try to see the good in people. I myself am in the customer service industry and therefore know how to treat customers. I don't believe I have ever called for someone to be fired before, but if you laugh in my face, KNOWING ALREADY THERE IS AN ISSUE WITH THESE PASSES AND HAVE TURNED AWAY CUSTOMERS EARLIER IN THE DAY WITHOUT TRYING TO FIX OR PACIFY THE ISSUE, THEN PEOPLE NEED TO GET THEIR JOBS TAKEN AWAY FROM THEM BECAUSE THEY OBVIOUSLY CANNOT DO FUNCTIONS OF THEIR CUSTOMER SERVICE JOB CORRECTLY!!! Seriously Rave. Good job. You have pissed me off so severely that I will spit in the direction of your theater if I ever have any sort of business in Town Square again. And I'm a lady.
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