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  • Save yourself the aggravation of finding out your order is wrong only after you leave the drive through. Pass on the cold greasy food. This place is disappointing on every level. Im a native Chicagoan and a true foodie. I practically grew up on Portillos. I used to RAVE about all their food. I visit the Tempe location about once a week and have done so for a long time hoping it gets better. It doesn't. Every single order I get is wrong. Its not occasionally wrong. Its wrong every time. I pay for double sweet peppers on my beef. I get no peppers. I ask for no hot peppers on my dog. I get nothing at all on my dog except hot peppers. I pay for cheese sauce and no cup of cheese is in the bag. The receipt verifies they know what I've asked for as I've paid for it. My French fries are cold and overcooked. My beef sandwich is greasy and leaks through the bag onto my car seat. My Italian sausage is bone dry in the bread. I don't know who is asleep at the wheel but somebody has dropped the ball at this location. It's fast food for crying out loud not rocket science. How hard is it to follow the plan and get it in the bag? Sooo disappointing!
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