It seems like maybe some Don Tortaco locations have a bad reputation for whatever reason, but I've only had good experiences at this location since they opened. The staff has always been nice, they actually say hello when you get there and thank you when you leave. The restaurant is fairly new and super clean. The only issue I've ever ran into here was that their soda machine was down for a week or so but they had cans to supplement.
A couple of my favorites here are the beef chimichanga, which is a great value. The rolled tacos are always awesome, the carne asada burrito and the super nachos. I usually go to this location a couple times a week. I hope they keep up their quality!