We had our carpets cleaned and shortly after I noticed the very top step making a sound like it had become detached... I called and spoke to the owner and she sent some one right over to look at it. It turns out the stair wasn't even nailed down. The builder just glued it down and the moisture from the cleaning made it pop right off. The carpet company fixed it for me at no charge even though it wasn't really their fault. I've even meaning to call them to thank them! Also they left my carpets looking super clean! My renters trashed my carpet but they made it look fantastic! I would highly recommend this company!