When I saw the long line up i thought it must be that good for people to wait outside and line up. They don't take reservations and everyone needs to line up except if you are friends with the owner they give you a seat right away, which happened to us while we were waiting for our turn to be seated.
Food - We ordered fettuccine alfredo and lasagna - it was good, I mean how bad can fettucine alfredo be? its just cream sauce, cheese and ham. The lasagna however, well lets just say I should've listened from other yelpers, it tasted like its from a canned sauce. Having said that, I dont understand why we have to wait for 30 minutes for the food, they obviously don't do anything special with it, they served the garlic bread after 20 minutes of being seated and another 30 minutes for the pasta. And they don't refill the drinks.
Customer Service - the servers are nice but the service is slow, i mean really slow.
The food is cheap but I guess you pay what your money is worth.