I was very sick with respiratory/sinus issues 2 months ago. I called into the office and was able to get in the same day. I was told this visit may take 2 hours to be seen by the doctor. I came in and was actually seen within 30 minutes. I was seen this day by Dr. Michelle Fulp. She has an excellent bedside manner. I told the nurse I normally pass out in a dr's office from anxieties. Dr. Fulp and the staff was very good at working with me through my anxieties. She worked with me so well even after my visit to make sure I started to feel better.
I also have kudos for Dr Mark Schlotterback whom my husband sees. He has always taken the time to answer all the questions I send in with my husband. He has a very good bedside manner. He spends as much time as Dan needs in order to have all of is concerns addressed. We went on vacation for the 4th of July last year when we realized my husband forgot his blood pressure meds. We called the after hours service and left a message. Dr. Schlotterback called us back within about 30 mins and had his RX called into the local pharmacy within an hour. When I went to the pharmacy to pick it up the RX we had another issue because my husband had just refilled this medication. We called back and again within 30 mins Dr. Schlotterback was on the phone with us and the pharmacy to get the situation resolved. If that isn't going above and beyond for your patient I don't know what is.
I have been extremely impressed with both of these medical professionals. They also have late hours and Saturday appointments available. I have referred several friends to the office and they have also come away loving the office.