I walked in with a vision in my head and some pics of a hair cut that I had found online and she made it happen. I had been to her salon before at another location, but Tracy had never actually done my hair. Still I would Not have trusted anyone else to do something so drastic to my hair. She was very efficient and professional. I wasn't double-booked and was in/out in a very reasonable amount of time. She is very knowledgeable and while styling my hair told me what products she was using, how to style/maintain my hair. It was a great experience.