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| - I wish I didn't have to even give 1-star, I tried it wouldn't post without checking it: I don't need fluff, glamour or glitz. What I do need is a person to treat another person with respect and that is NOT Sully.
Sully was probably the most unprofessional mechanic I have ever dealt with. After he cussed at me on the phone and hung up, and threatened to hold my car hostage for 5 days I eventually had to get the police involved just to get my vehicle back. It all began when I dropped my car off and it was diagnosed. I was working with my insurance company so they needed a quote. I called Sully and gave him my email address three separate times since it didn't come through. Well, come to find out later he never put a subject in the subject line so it went straight to my junk box. When I went in there to explain it might be easier to give him my email address in person he begins to yell and cuss at me for wasting his time. He said and I quote "I have half a mind to just tell you to take your F***ing car". I apologized over and over and eventually after a few more cuss words he calmed down and I eventually received the email with the quote. No letterhead, nothing formal just a written email, with many grammatical errors and in-proper use of punctuation which is fine this is a mechanic shop not a college level English course. However, my insurance company was not impressed. They actually called me and said they would pay half of my transmission but highly recommended I go to a more professional and reputable mechanic, turns out they have had issues with All Tranz in the past. (you can see alot of character in Sully from all the negative posts) So I figured that was a good idea after his actions the previous day. So on 9 September 2016 a day after he had gone off on me in person I looked up on the internet his hours of operation and found and they were M-F 8am-5pm. So I had Uber pick me up and take me the 21 miles to All Tranz, I arrived at roughly 3:15 pm and found the door locked. So I called the number on his sign posted outside where again his hours were posted M-F 8am-5pm. Sully answered since it is his cell phone and I asked if the shop was closed and he said "yes" I said but your hours online and on your sign say 8am-5pm. Sully said we close at 2pm on Fridays (summer hours) what do you need. I said I"m standing in your parking lot trying to get my car. He said you can pick it up Saturday before 9am. I said so now I'm just suppose to pay another $55 for a cab to take me back home. Sully's response and I quote, "on second thought F*** it you can pick up your car on Wednesday and hung up. Today, I had to call the Madison Police Department to get involved just so I could get my vehicle back, since he was holding it hostage until Wednesday. If you want to be cussed at and treated like CRAP go to All Tranz, if I wanted to be treated like this I'd go to a Jets game with a Giants jersey on. All Tranz has a 15% off discount for military, I'm a Veteran with almost 20 years of service and if they offered 110% discount for the military I wouldn't go there. Also, there is NO WAY that some of these posts can be honest, I'd like to know who some of these people are that give 5-stars. They don't seem to use their actual names, and the few times I spoke to Sully he cursed at me more than 3 times
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