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| - Mmmmm. Popcorn. Many, many flavors of popcorn. Sweet, savory. Chocolate, nuts. Buttery, salty. All of it. And MPK does it well. I love that they offer mini bags ranging from $2-$6. Forced portion control. If I was given a barrel of popcorn, I would somehow manage to get it down.
So why only 3 stars? Less than impressive customer service. Now the lady at the front (owner?) is great. Very helpful and friendly. The girls in the back...not so great. I was in before Christmas to buy 13 mini bags...all different. Although there were numerous people in the back, there seemed to be more socializing than actual work going on. It took a good 20 minutes or so to get my order ready. I could have eaten the product faster than they packed it. No worries. The shop is fun to browse. But when my order was finally ready and I was heading out the door, an employee came out with a bag that they had missed. At this point, I knew they probably did not bother to double check my order, so I did it when I got to my car. Even with the bag they missed, I was still missing one...a $6 bag at that.
Again, the lady at the front was very apologetic, but the gal working in the back was argumentative as she "knew" she had packed that particular flavor. She came out front to get my entire bag, so that she could go through it herself and see what was missed. Apparently, I am both a liar, illiterate, and unable to count to 13. So now I'm waiting again with nothing to do but wonder why they didn't do this before they gave me the order. Finally, she was sufficiently convinced the missing bag was, indeed, missing. Upon returning my order, she remarked it had been packed, but not given to me.
I still might not have dropped my rating if not for the fact that while I was waiting for the sleuth in the back to solve her case, another customer came in complaining that she was missing 5 bags of her 20 bag order. Unfortunately for her, the order was for an office function that had already taken place.
So moral of my long-winded review is to give MPK a shot if you're a popcorn lover, but make sure you check your order before you leave. They won't.
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